Frequently Asked Questions

When will I receive my order?

We immediately process your order upon purchase and ship it out the same day. If necessary, the maximum time of fulfillment is 2-5 business days. The length of shipping time depends on our carrier and your shipping address, but it is typically 1-2 weeks.

Can I return my purchase?

Due to hygienic reasons, all items are final sale.

Can I exchange an item?

We do not do exchanges unless we ship the incorrect products. If so, you may initiate an exchange by emailing sales@usabeautyonline.com with appropriate photo evidence. We only ship out the new items after receiving the customer’s returned items.

What do I do if I receive goods that are damaged from shipping?

We take utmost precaution in protecting your products but shipping incidents do occur. With visible damage such as a spill, please take a picture of the products in their original packaging (taken directly from the shipping box). Thereafter, please take close-up photos (of the labels) for appropriate evidence and email to sales@usabeautyonline.com.

Do I get any discounts/free gifts for large orders (Ex. $300+)?

We do not give any discounts or gifts for online orders. Please email us at sales@usabeautyonline.com for large orders so we can arrange slightly lower prices for certain items/give small gifts.

I am a wholesaler. How do I purchase products at wholesale prices?

Email your resale license to sales@usabeautyonline.com and provide a list of products you are interested in buying. Please keep in mind we do not have an MOQ or Price list.